Frequently Asked Questions

What is CBD?
CBD is an acronym for cannabidiol which is one of the major cannabinoids found in the cannabis plant. Our CBD products are produced from industrial hemp and extracted using a CO2 extraction process.

Is the Pure Hemp Exact product the same as medical marijuana?
No. The industrial hemp used to produce our products is a variety of cannabis that does not contain the psychoactive properties of THC (the "high"). Industrial hemp, including that used to produce our products, is essentially a cousin of marijuana and a more practical source of cannabinoids.

Can I buy CBD where I live?
CBD hemp oil is legal in many places. In those locations, you do not require a permit or recommendation from your doctor to buy Elixinol Pure Hemp Extract. It can be purchased online and shipped to your home, anywhere in the U.S.

Iowa: Marijuana-derived with 3% or less THC is legal for Neurologist-perscribed epileptic patients
Legislative Resources
Illinois: Hemp-derived is fully legal, while marijuana-derived is allowed for qualified patients only
Legislative resources:
State Bill 10(2016)

How does CBD work in the body?
CBD works in the body by activating receptors in the brain and nervous system - the endocannabinoid system (ECS). It affects different receptors to THC and affects many receptors which are responsible for the regulation of many parts of the body's systems.

Is it possible to overdoes on CBD?
No - CBD in high dosages may incur mood or anxiety swings but it will not be lethal.

How is CBD extracted from hemp?
CBD can extracted from hemp using a number of methods. Our products use a completely organic plant and extracts CBD and a full spectrum of other cannabinoids using a specialized CO2 extraction process. Other CBD suppliers use chemical extraction which leaves behind other essential cannabinoids which we believe reduces the effectiveness of CBD.

Will I get "high" if I consume your CBD products?
No, you will not get "high" (psychoactive) from consuming our CBD products. It is made entirely and only from industrial hemp, and does not contain the psychoactive properties of THC. Additionally, cannabidiol actually has the property of being anti-psychoactive. More about THC vs CBD

Do you use hemp plants from China?
No, we do not use hemp from China. All of our hemp is organically grown and processed in Colorado, USA. Our manufacture owns their own hemp farm where the entire "seed to shelf" processing is strictly monitored and controlled.

What's the shelf life? Can it be frozen?
All our CBD products are shipped fresh, and it has a shelf life of one year when refrigerated. It can be frozen to extend shelf life up to two years or longer.

How fast does it take CBD to take effect?
At the right dosage, it typically takes between 20 and 30 minutes for the CBD effects to be noticeable. As CBD has no psychoactive component, there is no 'high'. You may experience a reduction in pain, reduced tremor, a sense of calm. It does depend on why you are taking CBD oil and whether you are taking enough to combat the symptoms you have and whether CBD has an effect on you.

How much CBD should I take?
The CBD dosage will vary for each person depending on their needs and the conditions they are trying to alleviate. For some applications only a small CDB dose is required to achieve optimal results; in other cases, a higher dosage will be required.

Can I give CBD to dogs?
Although THC is not good for dogs as it is psychoactive, CBD has shown to be beneficial to dogs. Our CBD dog treats have been formulated with the help of a veterinary surgeon to ensure they only contain products good for dogs.

What if my dog has allergies?
Read this article as a resource: dog allergies.

What is the difference between Hemp Oil, CBD & Hemp Extract?
CBD oil is produced from the whole plant - Leaves, stalks, flowers and seeds. Some CBD oils sold are Hemp oil is produced from hemp seeds only. Hemp extract is made from the whole plant.

What are the effects of CBD?
The effects of CBD will vary from person to person. It will depend on the amount taken, the method of application and the condition which they are trying to alleviate.

What are the side-effects of CBD?
CBD side effects are almost negligible. They are certainly nowhere near the often scary side-effects lists that are seen in many FDA approved pharmaceutical products! Please read this article on the side effects of CBD. Perhaps a little stomach discomfort for those on high doses and some very low-level sedative effects. In a similar way that using a drop of Lavender oil on your skin might relaxes you. CBD produces no psychoactive effect so there is no 'high' or particular concern about your ability to function normally. Find out more details about CBD effects.

What's the shipping cost?

Return and Refund Policy

We take customer satisfaction very seriously. Please check your shipment carefully upon arrival to ensure it has not been damaged during shipping. All claims for damaged product(s) must be made within 72hrs of receipt by writing to You will need to provide detailed information (including images) for any product damaged during shipping within that timeframe. If you are, however, not satisfied with our products, you may request a refund of the full purchase price within 30 days of the purchase date. Please submit this request by writing to for Customer Service.

Order Processing, Delivery Method, and Timing

After an order has been received in our system, a processing time of 2 to 5 business days is required to review the order. Shipments are sent using United States Postal Service as a Priority Mail package or Fedex. Shipping times is dependent on location from our main warehouse and fulfillment center located in Colorado. Typical shipping times may vary from 2 to 4 business days (Monday to Friday) after processing times, this does not include any potential for inclement weather, holidays, or backorders. International orders will experience different delivery times than expressed above. Typical processing times may vary from 5 to 10 business days and shipping times is dependent on entry into the country along with other variables. Dispatch sites have been setup in certain countries that will send the order directly using local couriers for faster shipping. Any duty, import, or general taxes or fees for sending our product to an international country will be passed to the consumer, we are not responsible for these extra charges. By placing your order, you accept the terms that an international order held by customs or is lost in transit cannot receive a refund. An order that falls under these circumstances will be handled on a case-by-case basis. We ask that you please inquire with your location legislation before submitting your order.
If a backorder takes place, we will do our best to notify you of the backorder and provide the estimated next shipment date. Orders marked completed will be given tracking information in a form of an email that is sent automatically to you. Please check your Spam inbox if you do not receive this tracking information or you may write to
Our product will be sent via courier or private delivery company.